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I keep getting a "Sorry we can't build your website" message, every time I attempt to set up my website. What am I doing wrong?

I keep getting a "Sorry we can't build your website" message, every time I attempt to set up my website.  What am I doing wrong?

mgh-training

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Hi 131elizabethhouse,

The address: elizabethhouse.moonfruit.com was already registered on our records, but I see that you managed to set up: 131elizabethhouse.moonfruit.com as your URL.

Regards

Geoff

Geoff
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Hi,

I see that you have not yet built a website.

Click the 'Add site' link when you log into your account at: www.moonfruit.com and select a template, then select 'Click to build'. This will take you to a panel where you can add a site name and a site address. Please note that the site address will be in the format: yourname.moonfruit.com and that you only supply the 'yourname' part - the .moonfruit.com is added automatically. Then click 'Launch my site'.

If that does not work, please reply here.

Kind regards

Geoff, the Support team

Geoff
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still not working.... i understand i havent got a domain yet. when i go to add site name it says that is is unable to do so. The site address in the next box is fine!!!

131elizabethhouse
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Hi,

The site name has to be composed of characters a-z and digits 1-9. What are you attempting to enter?

Regards

Geoff, the Support team

Geoff
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Hi Geoff, every time I try to add the name of the site, the system does not accept the name and I get a message saying "We cannot build your website" or something to that effect.  So, basically I cannot get any further than the intial point of choosing the template and naming it.  Please help!

mgh-training
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Hi mgh-training,

I'll test the website creation process on your account.... Okay, so I have set up a dummy website on your account - forumpost.moonfruit.com on a Simple template. Please log into your account and check that you can find it. Then open the website and go to the Admin tab on the toolbar and select 'Delete site'.

Next , try the process again. The site name and the website address have to be composed of letters a-z and numbers 0-9. You only enter the first part of the URL e.g. forumpost, as the .moonfruit.com is added automatically. If that does not work, please give me the site name and address that you want, and select the template and I'll set that up from here.

Regards

Geoff

Geoff
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I am also having this problem. It would be nice if there was a reason given when you're told "Sorry, we can not build your site". It leaves the user scratching their head only to keep trying the same thing over again. 

 

Thanks for the help!

agermanucf
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Hi agermanucf,

What template, site name and site address were you trying to choose? If you attempt to create a website address that we already have on our system, you will receive an error message.

Kind regards

Geoff, the Support team

Geoff
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Dear Geoff,

 

 thank you for your help with this, however I am still no further. I am trying to set up a site name as Elizabeth House or 131 Elizabeth House if other is not available. When I enter info same error messgae occurs.

 

Please can you help

 

Many Thanks

131elizabethhouse
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Hello Geoff,

My site I am trying to create has to do with wellness, and I was trying to use the Silverlight template. If it's because the name is already taken, do I just have to keep trying new combinations in order to find an available name? Is there any sort of suggestion tool that can help me with this? 

If this is the reason I can't create the site, maybe you should have a separate error message that says "Sorry but this name is not taken". 

Thanks,

Andy

agermanucf
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Im having the same frustrating issue.. and i have had many sites threw Moonfruit before they made changes to the site, i never had this problem in the past. Its very frustrating. The name i am trying to use it Written Words, but i have also tried UGh and pahsofnho and still says the same thing.. i highly doubt there is already a site named pahsofnho please help!!!

lauraw76
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Hi lauraw76,

The URL: writtenwords.moonfruit.com is already in existence on our system.

Regards

Geoff, the Support team

Geoff
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Hi darksoul0007,

You already have a website: haloo.moonfruit.com on your Free account. You would have to delete that if you wanted to create another one.

Regards

Geoff, the Support team

Geoff
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I've just deleted my poppired site as I want to start again with a new template but I have the above problem

richardmassie
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I have the same error. 'sorry we cant build your site'. Erm why not? I'm not using any strange %'s or $'s. Just letters. Can someone help? :-)

tmcatering
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Hi all,

The error in question is usually seen when the site address (as opposed to the site name) is already in use. We will be updating the error message soon to make it a little more helpful.

HTH,

Gary

Gary
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I've tried the most random user names you can think of, theres no chance they're taken already. There must be another error. Can you shed some light?

tmcatering
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Hi
You name it I've tried it. Leannealexgrace. Ourtaylormadecatering. Pleaseworkthistime. Tmcatering.
Leanne

tmcatering
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Hi Leanne,

That is a little odd -  can you confirm that you are entering those into the Site Address field, as opposed to Site Name? Can you also let me know what browser you are using?

Thanks,

Gary

Gary
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Hi Gary

What I'm doing is logging in, choosing a template, selecting it, then the box comes up to enter a username and a site name. I enter both, and then a box next to username tells me the error message. most frustrating as we need to get this website done.

it's funny because it has worked before, but after seeing the templates on a full screen we've decided against them and deleted the site.

browser - safari

thanks for any help

leanne

tmcatering
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Hi,

Thanks for the info. I have just been able to create tmcatering.moonfruit.com on your account, so it definitely wasn't in use. Are you using Safari on Windows or Mac OS?

Gary

Gary
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I have tried so many different combinations of names - and I get the same message - highly frustrating and very annoying that I paid up front but can't build my website while I wait for my domain name to be transfered over.

HELP!

nowzad
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Hi nowzad, 

It looks like you have been able to set up two sites now - as above, can you give me a couple of examples of addresses that were rejected?

Thanks,

Gary

Gary
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Hi I Have the same problem i have tried all of the above and tried many different site names but keep getting the same message

jtomo247