Sitemaker Software Ltd

Steven Nov 19 Moonfruit news / Known issues [OPEN]

UPDATE, 19/11/2014, 20:45: The DDOS attack has stopped and sites should be accessible as usual. Our operations team will continue to monitor the servers throughout the night in case of a recurrence.

UPDATE, 19/11/2014, 19:50: The DDOS attack is getting worse which is again causing 504 errors. The operations team continues to monitor the situation and work on mitigating the effects.

UPDATE, 19/11/2014, 19:00 (GMT): Sites should now be available but you may still experience some slower than usual loading times. Thank you for your patience whilst we resolve the issue.

UPDATE: We are currently experiencing a DDOS on the Moonfruit service. You may experience a 504 error, or slow loading of your site / site editor. The operations team is working to mitigate the effects and will continue to do so until the issue is resolved.

You can read more about a DDOS attack below:

 

Why was Moonfruit down?
 
Moonfruit was subject to a DDos attack on 18/11/2014, at around 18:00. A DDos (Distributed Denial of Service) attack is an attempt to make a website unavailable by directing a large amount of traffic to it from multiple sources. Usually what happens is that the mass of traffic (i.e people trying to access the site) is so large, that the server upon which the website is hosted cannot cope, and subsequently goes down. Unfortunately, because we have multiple sites hosted on our servers, when an attack takes place it can affect a large number of our customers
 
This is what happened last night and why our customers were seeing 504 errors. We’re extremely sorry about this but were lucky that our engineers were able to sort out the issue within the hour. DDos attacks are becoming increasingly popular as a way to bring down a website. In fact, about 1/3rd of website downtime experienced by companies is due to DDos attacks.
 
So what are we doing to stop them?
 
Our engineering team is looking at solutions that can mitigate the attacks should they happen again but it is almost impossible to prevent them as they tend to happen out of the blue (as has been the case for each of the attacks that Moonfruit has experienced). It’s also not that easy to find the source of the attack and stop them, as there are usually thousands of IP addresses all trying to access the targeted website at once; in order to avoid being caught, these addresses change very quickly – by the time anyone can figure out what they are, they’ve switched.
 
Are my site and personal details safe?

Absolutely. None of your personal information is ever compromised during a DDos attack. The thing to remember is that the people who cause these attacks are not trying to steal personal or sensitive information. Instead, they’re trying to wreak havoc for the site in question. No one has access to your account information, nor do DDos attacks result in website content being wiped out or lost.

Steven Oct 30 Moonfruit news / Announcements

This release will include the addition of the following functionality:

  •  Promo Codes (V6 only): you can now add promo codes to your Moonfruit shop. There are three types available including percentage, fixed amount, or free shipping. You can read more in our FAQ: http://mfru.it/1wJrNWe
  •  Google maps Snidget (V6 only): It is now easier than ever to add a Google map to your site. You can read the FAQ here: http://mfru.it/1u9DjLy

The software update is now live, you may need to log out of your account then back in to see the changes.

Please note: you must update your shop to avoid payment issues. You can update you shop using these steps:

  • Log in to edit your site
  • navigate to the shop page
  • select the shop component (single click)
  • In the floating editor, click the 'Update' tab and click on 'Update widget

Update.jpg

  • Repeat the above steps for each shop component (although it should be only the 'Shopping cart' and Sale 'confirmation' components that need updated), each can be accessed from the small drop down option (pictured below)

shop.jpg

 

Amita Oct 30 FAQs / ShopBuilder

Just in time for Christmas, we are introducing promo codes to the Moonfruit shop. Promo code implementation in the shop allows you to provide broad discounts to your site visitors or to run specific promotions for loyal customers.

What kind of codes can I add?

  • Percentage: This allows you to reduce your customers product cost by a set percentage (shipping costs not included in discount)
  • Fixed Amount: As its name suggests this function allows you to set an exact discount amount
  • Free Shipping: encourage purchases with free shipping costs

Add promo codes/coupons to your shop is as easy as…

1. Login to your Moonfruit site editor and click on ‘Shop’ > ‘Settings’. On the left hand side you will see an option that says ‘Promo Codes’. Select this. Click on ‘Add Promo Code’. 

ShopP1.jpg

2. In this area you’ll give your promo code a name. It will appear as a description in the checkout process. So, for example, if you are running a winter sale for 10% off, you might want to call it ‘Winter Sale.’ You will also have to create an actual promo code. We’re using ‘WIN10’ for example purposes (if it is an offer for specific customers you may want to make these a little more complicated).

3. After this, you can select the type of discount you wish to offer. There are three types available: percentage, fixed amount, or free shipping. You can also enter a minimum spend if you wish. If you choose to use this function, promo codes will only be valid once the basket has reached the minimum value.

ShopP2.jpg

4. You’re almost there – click ‘Create’ and your promo code will be saved. Promo codes are active by default. If you wish to deactivate a promo code until you are ready to run a campaign, you can disable it by unticking ‘enabled’.

ShopP3.jpg

5. If you log out of your site and open the ‘Shop’ page, you should now see a promo code field under your product list on the ‘Shopping cart’ page.

ShopP5.jpg

6. If you don’t see this, you may have to update the shopping cart template. To do this, select the shopping cart template on the ‘Shop’ page (you will need to log back into the Moonfruit editor to do this). Then click the ‘Update’ tab in the floating editor panel. Now select ‘Update template’. You should now see the promo code field in your shop design.

How do users use promo codes?

It’s simple. You’ll first need to share the active promo code that you’ve created. You can do this by emailing customers, advertising it on your homepage as a limited time offer, using social channels to communicate or even direct mail. Once a customer has your promo code, they will have to enter it into the promo code field when they are ready to check out. They can then hit ‘Apply’ and the discount should appear just above the total. Customers can then checkout as they normally would.

Please note that promo codes work on desktop view only. If you have mobile-optimised your website, the promo code field will not appear on mobiles. It’s also not possible to use promo codes in Facebook shops at this time.

Steven Oct 17 Moonfruit news / Known issues [OPEN]

Facebook has updated its shop API (application programming interface), this means that our users are currently unable to link their shop to Facebook. Our developers are working to develop a fix for this issue and will deploy an update as quickly as possible.

Its worth noting that if you have already set up your shop with Facebook then it should continue to work as intended.

We appreciate your patience while we resolve this issue.

Andy September 04, 2013 Moonfruit news / Announcements

OK. You may have noticed a little update this morning. 

Any users out there who hadn’t checked out the delights of v6 via our EAP (Early Access Preview), now have the option to convert directly through a button in your site. 

Just in case you don’t know, v6 is the next stage in the development of our software.  Based in HTML5, it makes it possible to view your website on smart phones and tablets, just as you would on your desk top.

So, what to do?

Well, before you go ahead and take the plunge, please read the following instructions carefully…

How to migrate to v6

 

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