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Where is my monthly fee going? Website views as 'free' version.

femals
asked this on July 24, 2012 15:37

I've been paying for standard service-now on 2nd month, but my website says it's the free version. Because of this I'm unable to contact customer support for help. What is the monthly fee paid to " WP-SITEMAKERLIVE.COM 020 07/16WP-SITEMA..." going towards. Need help please!

 

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Richard
Moonfruit

Hello,

From looking at your account "femals" is a free account, this has not been upgraded. With regards to the payment you are seeing, do you perhaps have a second account with a different username? If you could also provide me with your site address, this will help me locate your account?

Thanks,

Richard

July 24, 2012 16:24
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femals

Thanks for the quick response. I'm the first to admit my noobness when it comes to Moonfruit. Not sure where the payment is going, other than I was able to remove the 'moonfruit' from my address when I made initial payment- femalspainting.com. I wouldn't doubt it if I were to have a couple accounts, although that wasn't my plan...

not sure if this response is public so i'll not include personal info. I will gladly include such info. if/when needed!

-jeff

July 24, 2012 16:36
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Richard
Moonfruit

Hi Jeff,

I have opened a support ticket regarding this issue, please look out for this in your registered inbox.

Kind Regards,

Richard.

July 24, 2012 16:51
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loloszabih

Hi,

I have the same problem, and I have only one site which is free,Just I looked my account :"WP-SITEMAKERLIVE.C CD 6924 "..

Szabi

July 02, 2013 19:57
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Andy
Moonfruit

Hi Szabi,

I'll set up a support query for you, so we can get a bit more info.

Andy

July 03, 2013 11:23
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andrewlarsen

Hi,

I have also just found a rather large debit from an account with similar details!! Can you please let me know how I get this refunded as I also only have one 'free' account?

Thanks

Andy

November 06, 2013 20:41
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Juli
Moonfruit

Hi,

This account has not been billed, nor is your email address associated with a paying account. This means that there will be another account somewhere which is billing you. Would have received an email confirmation of the payment, which includes a merchant cart reference, if you can get this to me, I can locate the payment for you.

Thanks,

Juli

November 07, 2013 09:54
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andrewlarsen

Juli

I have replied to this question to your sitemaker support email address as we didnt want to post a personal reference number on an open forum.

I hope you can trace our response.

Thanks

Andy

November 07, 2013 21:35
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Juli
Moonfruit

Hi,

Did you receive a ticket number or automated reply to this?

Thanks,

Juli

November 08, 2013 11:49
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andrewlarsen
Yes I did
ticket #256357
Hope this is what you need!

Andy
November 08, 2013 13:52
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Juli
Moonfruit

Hi,

Great I can get back to you in the ticket.

Thanks,

Juli

November 08, 2013 14:42