How do I make changes to my domain name, or transfer it away?
posted this on May 08, 2012 16:05
Because we aren't a registrar, Gandi hold all domains that are registered through us. Each customer who orders a domain on their account has a 'handle' created at Gandi's end, and all subsequent orders for the account are added to that same handle.
If you want to transfer a domain away, or make DNS changes, we release the handle from our reseller account into Gandi's control. This allows you to log into the handle and manage the domains directly. The actual process of releasing a handle doesn't affect the domains at all, so all mailboxes, forwards and site associations are kept intact. Unfortunately, it is not possible to release a single domain from a handle; only the handle itself.
If you want to have your handle released, you will need to submit a support ticket or post on the Forum for security purposes. We do not charge for this, but the release is non reversible.
We are currently working with Gandi to allow greater control over domains from within our site - this will remove the need to release handles in most situations. Keep your eyes peeled!