posted this on February 02, 2012 10:47
My website seems to have disappeared, i've logged into my account (it's been about 2 months since i have), and my website has gone!
Can someone from support please contact me ASAP, i dread to think i've lost all that work.
Sites get deleted from Free accounts if they aren't logged into for 120 days, but we can keep them for some time after that - I have restored yours now.
Oh christ, thank goodness for that - you're a star Gary!
I have lost my website too but son't seem to be able to contact anyone to find if I can have it restored.
Mine has had all images delated for the second time! The first was after the recent software update but now it has happened again!!! Can you please restore it, this is unbelievable, why delate all my work? PLEASE HELP GARY!!!
mojosport: I'm afraid your site cannot be restored, as it was deleted in September, and we do not keep inactive sites on the system for this long - apologies for the inconvenience.
luciobici: Your ticket will be responded to shortly.
My website seems to have been lost too, please tell me you can restore it as i spent a very long time putting it together. I am also struggling to contact anyone about it. dannymarsh100. Please help Gary
I'm sorry to report that your site is also unrecoverable - it was deleted more than 90 days ago. As you have paid to reactivate the account, you can either begin building a new site, or have the money refunded - it's your choice.
how does it take before people can view my website
Your site is live on the Internet from the moment that it is created.
Hi -- I've had a great experience with Moonfruit as a novice website builder - but now that I've asked people to visit a page for information, my site seems to be down -- when I log on to edit, I get a gray screen; when I try to just visit the site from online, I get my background and a white (blank) center -- help!
I've tested the site for you and it appears to be working fine, is this still happening?
Hi Juli -- thanks for testing -- it is still not working for me and I had my husband test it from a separate computer & different internet connection and it didn't work for him either -- ???
My Website: FurnessMarksmen.co.uk has just disappeared too..and i edited on it about a week ago.
I put days off work into that website. I paid for a domain transfer and more importantly, it's a great asset to our club.
Hi - patriciasn can you clear your cache and cookies and reload the page. I can assure you that this not what I'm seeing, the site is working fine.
kodiecollings your domain name has expired, so you will need to log in and renew it.
I have forgotten my password and have sent the request to reset it..but it is broken
I spent hours setting up the free site only to find it didnt give me enough space for what i needed. I subsequently upgraded my site to the 'Lite Annual', paying £32.40 for the year! However its seems that there is nowhere for me to log on to the upgraded site. I can only log on and edit the free site which does'nt give me any of the benefits of paying the extra!
I was'nt given any new login details for the upgraded site and now I'm wondering if my money has just been taken for no product??!
I'm very confused and getting incredibly frustrated, especially as with the free site i'm unable to retrieve contact info for anyone at the HQ (something that the upgraded site that i've already paid for offers)!!
Please someone help me?
my website can be edited- but then can't see it. has it been erased?
Hi, sorry to jump on this thread but I got a message saying my trial period was over and to upgrade but it now says I have no websites... will my site be restored when I complete my upgrade? Many thanks
Hi all,kodiecollings: You are trying to log into the wrong account. The username you need is 'rooseshooting'.backtobackinteriors: This account hasn't been upgraded, so I suspect you have paid for a different account. Can you open a new thread for this please, and let me know in there if you received a confirmation mail for your payment? Thanks.carefreespain4: Can you open a new thread, and let me know exactly what you see when not logged in? Thanks.brownfish: The account you are posting from is a Free account that dates back some time. If you log into your Trial account, you should be able to reactivate your site by paying.HTH,Gary
Please could my site be restored to my account, i havent used it in quite a while but now i want to go back and improve it.
Hi George,Your site was deleted back in May 2010, unfortunately it's now too late to restore it.Antoine
I've just started using Moonfruit and cannot get past this gray screen to edit my site. Help!!!!
I just popped you guys a slightly panicked technical request re. the 'grey screen' that I think Topanaris is referring to? All my sites that I had access to this morning are now grey screens, and yep, I followed the instructions re. the software update at 10am. Is there server down?
*the* - I can't type when I'm a bit stressed I've discovered!
We have responded to your support ticket, please look out for this in your inbox.
My website seems to have gone to grey screen too when I tried to long on this morning? You suggested to someone else that they clear their cache and cookies? Could you let me know how to do that please
*log* (not long!
My website is also appearing grey www.tvbedfordshire.com. Can you please let me know what is happening.
To clear cache and cookies for internet browsers, please see the following links, depending on which browser you are using, for instructions:
Mozilla Firefox: http://support.mozilla.org/en-US/kb/clear-cache-delete-temporary-fi...Internet Explorer: http://support.microsoft.com/kb/260897 (Under section "Let me fix it myself)Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582
Please follow these instructions, close all web browsers once you have done this.
Please let me know if this fixes the issue
I can see that your site http://take2artists.com/ is live and working correctly.
Hello, My website is gone. can you help?
From looking at your account, you deleted your website on April the 13th 2012. We only keep deleted website for a maximum of 3 months.
My new site also seems to have disappeared. I'm still setting it up but a message tells me I only have one (different) site. Could you please get me back the new one? Thanks. Bovilea
Hello slane1, Unfortunately I can only see one site listed under your account, could you perhaps have a secondary account with another site listed under?Kind regards,Richard
I have lost my website as well, is there anything you can do for me?
I will be totally gutted if all those many many many hours of work have gone!
Your website was deleted by yourself on the the 9th of September, I have now restored this for you.
Oh thank god! You are a star! Thank you!
I dont remember deleting it but as long as it is back, I am happy!
You gave this a ticket number 2 days ago (now expired.)
I am/was building a personal website staceylanewrites.co.uk with username bolivea last week w/c 17th Sept.
Trying to access it on Sunday, the message was from my other website, username slane1, that it was the only one I own. staceylanewrites has vanished. I paid £11.99 - was that a registration fee?
Not being very computer savvy, sorry I can't build one more quickly. I hope you are able to return the website.
I have checked and you currently have 3 accounts.
Please ensure you are using the correct username.Kind regards,
My website has also disappeared, I assume due to inactivity. Please can you reinstate it?
Hello, Unfortunately I cannot locate any sites under your username "functionalfitnessuk" do you perhaps have a second account with your site listed under?
As all the people form above I haven't logged in for a while cause I forgot and now I need the site to show for a small portfolio...could you possibly restore? I'd be extremely grateful..i'll buy a case of beer :)
Thanks a lot !
Hi Octav,I've just restored the site for you, I'll be looking forward to this case of beer ;)Antoine
Thanks a lot! Where should I be sending it hahaha :D
I was going to log in to my free website the other day to make sure that I kept it, when it turned out the site had vanished. I had previously logged in fairly recently, so hopefully the website will still be within the 90-day restoration period. If possible, could you please restore my website for me? Thanks!
I contacted Moonfruit 2 days ago because all my website have just disappeared. The home page displays, but the menu is gone so no one can access any of teh other pages. I tried to add a new menu, and it's not working. Where has all my stuff gone? I need it back A.S.A.P. for my business and no one has restored it yet or gotten back to me about if they're working on it, or not. Help!
@artistrybyamy You can check the position of the menu by selecting the Design button and then clicking Menu. In the panel that appears click the 'reposition and scale' button; adjust the numbers for X and Y until you can see the menu; you can then drag the menu to where you want it. Don't forget to save your changes by pressing the save button on the little Page Master save/ help/exit panel.
Would it be possible for you to restore my website for me, please? I tried logging in the other day to verify that I wanted to keep it when I found out that it had vanished. I would be very grateful if you could restore it for me, as there were a few important files and blog posts I had on there that I had been meaning to back up, but had been too busy to do so until recently. If possible, could you please restore my website for me?
Hello, Could you please open a support ticket regarding this issue?
Hello! Would it be possible for you to restore my website for me, please? There are few really important files and documents on there that I really need to back up, and I would hate to think that I've lost them for good. If it's not too much trouble, could you please restore my website for me? Thanks!
I have restored the site for you. It should be working fine now. if you want to keep your site live, please log in to your site at least once every 4 months.
I have had a problem with my bank for nearly a year now and have recently reactivated my account. Upon reactivating it, it says my site is gone. Please, if there is anything that can be done to have it restored. I had pictures and information uploaded to the site that I did not have anywhere else. It would be a tragedy to have lost it all.
Can someone please urgently check that my site is working www.clareelisesparkles.com this is my new launch and I am relying on it. I've had messages saying that you can see my blog and you can't see pictures?! Anyone... I've not had probs till now.....
i can see it all...
Thanks Sophie. I just got another message sayin its back now :) however I'm havin probs editing it today... I've tried uploading pics then they are not showing which is kinda weird
Hi jwlongboarding1, I'm afraid that the site was deleted back in January and we're no longer able to restore, you would have to build a new site.
glitterstar are you getting an error when uploading images?
Yes, I have the same problems. I haven't changed settings or browser but for some reason all my pages are appearing as half screens. Only the lefthand side of the pages are viewable. For the last week I have been trying to buy a new domain and renew others, but the navigation buttons are not showing. Since friday my primary business website www.welshactor.co.uk has not been available and I am losing money. All Moonfruit tells me is adjust your zoom settings etc... they clearly have a problem and aren't dealing with it. I'm annoyed because I just paid in september my subscription. I am now looking for alternatove providers. I've had no real help from Moonfruit what so ever. Its been a week. They are not interested enough in their customers to actually call or email and trouble shoot.
I have replied on the other thread you have posted on and replied to your ticket. If you could get back to me on either of these please.
Hi LLawerche... Your welshactor.co.uk domain name looks like it has expired, so hasn't been renewed. We might be able to help, not sure if the response Juli has put on here is to you or to others... Any other help, you can email me firstname.lastname@example.org... Happy to help.
Thats incredibly devastating. Can I be refunded? I just paid for the site to be renewed yesterday. This may be the most disappointing fact I have had to face through a website. I longboarded 2,400 miles from Wisconsin to California last year, and the website had all of the pictures I had taken on it. Such a terrible bummer.
Honestly its not moonfruits fault. Its my bank. They stopped payments to this site because its located in the U.K. and their thoughts was that there was too much fraud happening there due to the Olympics.
I do appreciate how frustrating this may be, the cost of hosting is included in the package price, so when don't receive your payment the site does eventually get deleted. We can restore sites but this is for a limited period. If you can put in the support ticket we can refund your payment for you.
my website has vanished again, after sorting same prob. in Sept/Oct. I can access my first site - hastingsfairtrade - but the message is that I don't have any other site., i.e. staceylanewrites. Maybe the answer is to refund my £11.99?
Many thanks, Bovilea
On this account I can see a working site and a domain that was transferred in and has now expired and is no longer hosted with us. Can you confirm the site address for the missing site please.
I've been working on a trial site for days... still have 13 days left and decided to look at the upgrade options, pressed the back button to go back to my site and it's gone :(
Any help gratefully appreciated although makes me wobble about continuing with moonfruit!Thanks
Your site was deleted back in September by the site owner but has been restored for you.Your previous site address is currently used on another site so have added the number 1 to it.
You can change your site address if you like on the dashboard.Andrew
my web page gajinvrt.moonfruit.com turned grey and I cannot login. I made it in the middle of Decembre and I don`t understand, what happened. Please, help!
Warm regards, Bojca
Hi bojcajanus,Please use a different browser and see if the problem still exists. I have just visited your site and it is working fine. If you are still having problem, please send a screen shot and I will investigate further.
Hello Gary, i want to delete my site to change the template but in the admin option of the toolbar i dont have the option "delete site". So, is there anyother way to delete it? Thanks!
Hello, I can see the "delete site" option perfectly fine. Can you please provide me with a screenshot of what you are seeing? The only other way would be for me to delete the site for you? Could you please confirm that site address and I will do this on your behalf?Kind regards,
Hello Richard, i did that already, found the option. Thank you very much
Thank for the update, glad you managed to find it.
My free website is gone too.
Gary - can you find mine and reactivate it?
I will log on in the next few days to check back.
Please confirm with a message on my account.
Your site was deleted more than 3 months ago and it is not possible to restore I am afraid. You will need to create your site again.
My website that I pay for has gone. I can see a background but nothing else. Have I done something when I've been editing?
I can access your website perfectly fine in both edit and live mode. Can you please try clearing your cache and cookies and restarting your browser. If this still does not work, please can you provide me with a screenshot.
I've cleared cache and cookies but still no content just a background. screenshot attached.
Could you please run this test: http://www.whatismybrowser.com and send us the results.
HI there I cannot access my website. I type in the domain name in google but it wont open. I have reset cache etc and I have tried it on another computer and it still wont open. www.dbdplumbingandheating.co.uk can you please help
no worries all sorted now.
Glad to hear this has been sorted :)This is due to editing whilst an update to the software was being released.
When logging onto my website, I now get a blue screen with nothing but Moonfruit printed on it. I am still able to edit my website. There were only a few days between log ons. What happened?
Can you clear your cache and make sure both your browser and version of Flash is up to date.
I have also lost my website from the edit mode. I can access it by my links to it so it still exists, but since the changes on 28.02.13 the edit mode is not functioning and I am unable to update and change anything. I have e-mailed the help desk three times now and all I get is the same reply by different Moonfruit employees to update my browser to Windows Internet Explorer 9 (I cannot do this as I only have XP which is not compatible with version 9) and FlashPlayer 11.6 which I already have installed. I am at a loss as to know what to do now. I pay for a monthly subscription. I am thinking of cancelling it now as Moonfruit appear to not know what the problem is or how to resolve it. Having read the replies to the post on 2nd February, I see that it is not just me experiencing this problem!
Sorry to hear you're having trouble with your site. Could you please let us know your ticket number so we can look into this for you and see what happened?
I'm having trouble editing my site. I bought the domain jgtyres.co.uk back in February and started to build my site. I stopped so I could go away and take some photos of my van to put on. When I logged back in today, I can't find the edit page button, and my dashboard says that I have no sites. Entering my website site into a browser brings up my half finished site so I can see that it is live, but on Moonfruit I have no site to edit? I'm well within the 120 days quoted in the first response from yourselves, at the top of this thread. Also, I used some random pictures off the net to practice building, not realising that the site would go live straight away. I thought that there would be a 'publish' button.
This site is under user name: jgtyresuk If you log in using this user name, you will be able to see/edit your site.
I have restored your site for you now.
My website has also disappeared, despite having logged into it only a few weeks ago. Is it because it's a free plan?
Can you please confirm which website you arr referring to and I will look into this for you?
CAN SOMEONE HELP ME, I HAVE FINISH MY WEB SITE WHAT DO I DO NOW, AND HOW DO I LET CUSTOMERS FIND ME ON GOOGLE
can anyone help me please, just finish doing my website and I don't no what to do about what needs to be done, can you help me please. also how do customer see the website. could anyone call me 07883295535.
I can't see my website?? Please help!!! I can log in and see it in the little box but when I click on edit a blank page comes up. Can you please help????
Your web site is live from the moment you start building it, unless you put it on Restricted. You now need to submit it to search engines, Google in particular if you're in the UK. Have a look at moonfruit's SEO guide which will help you get understand a bit more about SEO and how to submit to Google - you'll find it in the FAQ/Guides section of the forum.
@sandshara - I can see your site, how have you got rid of the numbers in the URL?
well spotted lotusleaf!
How bizarre! No page name either!
@djpapa - I've discovered that the suffix co.nr isn't really a suffix - it belongs to www.co.nr which is a subdomain redirection service, so it masks the original address including the page name and numbers. Sorry to digress, sandshara, but the numbers issue crops up here from time to time so I was curious!
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