posted this on December 20, 2011 13:38
Its turning out to be a very long process getting my domain to point to different nameservers.
I see no reason why moonfruit does not allow its users to amend their domains rather than wait for a support request to come back, especially as i have been given a turnaround time of 48 hours.
I own the domain, and if it was purchased direct through Gandi.net i would simply log on and sort it myself.....
Support will be getting back to you shortly through the ticket that you submitted.
still nothing.....I won't hold my breath
shortly... really??....still not able to switch my nameservers.
Support seem to have replied to you yesterday afternoon, and will ne releasing your handle within the hour - I'm afraid that we are not open outside of UK office hours.
We appreciate that this isn't the easiest way to gain access to your domain names, so we are actually working on a new addition to our website, that will allow more direct control of domains.
done at last, thank you Gary.
Good to see you are simplifying this process in the future.
Hi, I'm trying to transfer my DNS as well. I read on Moonfruit that I need to go to Gandi; I read on Gandi that I need to go to Moonfruit. HELP ME PLEASE firstname.lastname@example.org
I have released your Gandi handle, so you will now be able to log into their site and manage the domains. An email with login instructions will be with you shortly.
I want to transfer my domain name to another website server and cancel my moonfriutweb site. How do i unlock my domain name for transfer and actually transfer the domain name? email@example.com
If I release your domain name back to Gandi, the registrar, you will be able to log into their site and unlock the domain name for transfer. If you want us to do this, please let us know.
I transferred my domain to another website and now my website won't pop up at all. I tried switching it back to GANDI and still nothing. What happened to my website? I bought the domain name (yd-sc.org) and I can see it when I log into my Moonfruit account, but when I try typing the website address, my website doesn't pop up. What Happened?!
Would you mind starting a new thread for your query? It isn't really the same issue as the one being discussed here. The only other bit of information we'll need to know is what site you wanted to link the domain to.
could you please unlock www.blairchadwick.com and give me the authorisation code, i want to transfer this to another moonfruit site. will you charge me for this?
kind regards blair
my email is firstname.lastname@example.org,
I have released your domain back to Gandi - you will receive login instructions shortly. Once you are logged in, you will be able to unlock your domain and access the auth code. There is no charge for this.
I have a domain name registered in Australia and want to transfer it to Moonfruit for hosting. Will Moonfruit accept the hosting on a "lite" plan of my site which is...www.maxelliott.net.au (The site has been built at Moonfruit.
Hi,I'm afraid that won't be possible, we don't host .net.au domain names at the moment. You can point your domain name to your site though, you'll find instructions for this on this page.HTHAntoine
Blair here again, my transfer has been being processed for many days now, any idea when blaichadwick.com will be released from email@example.com to firstname.lastname@example.org?
Hi Blair,The domain name was released to Gandi, however you are trying to transfer it back to us at the moment. This would be the equivalent of transferring a domain from Gandi to Gandi - it will not work.I've cancelled the transfer request for you. Could you please explain in details what you're trying to achieve?Antoine
i wish i would have read all of this before setting up my transfer. Is there any way to stop the process of my transfer order?
Do Gandi still require customers to write a letter to them in order to cancel a domain name?
Yes, I'm afraid their deletion process is still the same.
miamipink: I see that you have asked for nameservers on another thread. I'm afraid our nameservers can only be used by domains that we actually host.
In your case, the transfer has failed because the current host rejected the auth code that you entered into the order at this end. If you still want to transfer the domain, you'll need to double check this with them. If you don't, let me know and I'll cancel it for you.
I am trying to point the domain http://www.newtonpopplefordweather.co.uk/ to a new server (way from moonfruit) so need to change the nameservers. Please advise how this can happen
To do this, we need to release your domain back to Gandi, the registrar. You will then be able to log into their site and make all the changes you need. This isn't a reversible change, so we'll just need you to confirm before we do it.
Yes please release back to Gandi.
It looks like you've submitted a new transfer request this afternoon - I'm afraid we can't release the existing domain when there is an active order on the account.
Do you want me to cancel this order, or wait until it has finished? If we do the latter, both domains will be released to Gandi.
Can you cancel the old order and make the newtonpopplefordweatherlive.co.uk go through.
It says order is being processed....do i need to do anything to make it go any quicker?
Actually don't cancel it wait till it's finished how long will this take?
We'd normally expect a .uk transfer to complete within a few hours - you'll receive a notification from us when it does.
Whether to cancel it now or not really depends on whether you want to manage them both through Gandi - this will be the case if we wait, but if we cancel it now, it will stay on your account here.
Hang on, theres only 1 going through?
I think we will wait.
My Domain has still not gone through.
Please could you change your IPS Tag to 123-REG so I can complete the transfer.
It looks like the transfer completed this morning - the delay has interfered with the release plan somewhat, so I have just gone ahead and changed the Tag on newtonpopplefordweather.co.uk - sorry for the delay.
The tag is wrong Gary my details on www.newtonpopplefordweatherlive.co.uk are not on this domain. I was ftping to the live one and wanted to change but its now breken. Thanks....
What you transfered is wrong it seems to have now gone back to moonfruit why?
Which tag did you use? GANDI or REG-123?
I think there is some confusion creeping in here, because of how similar the domains are. Can you confirm which of the two you want to transfer to 123-Reg?
I would like to transfer newtonpopplefordweather.co.uk to 123-REG please.
I think I have already done that can you try newtonpopplefordweatherlive.co.uk please?
I actually want 123-reg to get hold of the domain from you http://www.newtonpopplefordweather.co.uk and replace it.
I see now my site isn't loading have you done anything or is it being transferred?
The current status of the domains is as follows:
newtonpopplefordweather.co.uk - Tag changed to 123-REG at 12:00 todaynewtonpopplefordweatherlive.co.uk - Transferred to us this morning
Since the Tag was changed for newtonpopplefordweather.co.uk, it looks like the nameservers have been changed to a third party, and then the Tag has been changed back to GANDI - this won't have been us, as we give up all control of the domain when the Tag gets changed away.
With this in mind, I have removed newtonpopplefordweather.co.uk as it currently has no valid DNS records. Your site is available at the new domain of newtonpopplefordweatherlive.co.uk.
Yes but im wanting the domain from Moonfruit as my domain for my 123-REG account.
Wooh there I don;t want newtonpopplefordweatherlive.co.uk there. I just need newtonpopplefordweather.co.uk I think i might go for a new domain as this looks really complicated.
I'll open a ticket on this, as there are some question that need sort out. It's ticket: 2012012201000816 .
Geoff, the Support team
I would like to transfer my domain to 1 and1 please. my domain is www.patient-transport.net my email is email@example.com
Hi we are still waiting for fashionlucy.co.uk to be transferred/pointed to our site, We purchased it through your site and have the emails telling us it was successful. However we looked on other domain name register sites and our domain is still available? Is this right? We've waited 72 hours for the DNS transfer and nothing?
Sal & Lucy
Hi,Please avoid posting in a topic that's already opened if your query is not directly relating to it. It's easier to just open a new topic if you have a question or need some assistance with something.@msprake95: I will be in touch with you through a support ticket to assist you with that in a few minutes:@fashionlucy: The domain name fashionlucy.co.uk doesn't appear to be registered anywhere at the moment: http://who.is/whois/fashionlucy.co.uk/
I got your email but my concern is relating to this topic. I purchased a domain through you, got an email responce saying successful you took the money and give me this responce
@fashionlucy: The domain name fashionlucy.co.uk doesn't appear to be registered anywhere at the moment: http://who.is/whois/fashionlucy.co.uk/
Yet in my domain section it says it registered until 15 feb 2014?
Please can you help me and register this domain or refund me my purchase. I did raise 2 support tickets but have not had a response had my first ticket closed without a response.
Everyone I was the Muppet here and registered the wrong spelling...moonfruit rule...I suck
My web site builder has requested that I change the ISP tag of hdi-aerials.co.uk to 123-REG
Reading the above comments, could you please release me to gandi and forward instructions for the transfer?
I have released the handle for you now - login instructions will follow shortly.
It looks like we mailed you, through ticket 149440, on the 18th - if you can reply to that ticket, we can get the process underway.
I am trying to unlock my domain to transfer to another site. Have read the above and still not
sure how to do this. I have submitted requests and they just keep merging tickets and saying
they are closed. Any help would be appreciated. deweydognews.com
Hi there,I can see that Solange has replied to you today.Antoine
I ALSO NEED MY NAME SERVERS CHANGED ASAP. PLEASE HELP. I HAVE READ THE ABOVE AND WHAT I GATHER IS THAT MOONFRUIT NEEDS TO RELEASE MY DOMAIN NAME BACK TO GANDI AND SEND ME AN EMAIL CONTAINING LOG IN INSTRUCTIONS ...? firstname.lastname@example.org is my email address
I have released your domains to Gandi. I have sent you ticket: 2012040301001061 with the relevant information.
I NEED MY NAME SERVERS CHANGED ASAP. CAN YOU RELEASE MY DOMAIN NAME BACK TO GANDI AND SEND ME AN EMAIL CONTAINING LOG IN INSTRUCTIONS ...? THANKS email@example.com
I have released the handle for your domain - login instructions should be with you shortly.
Moonfruit: YOUR CAPTCHA-Codes DONT WORK!!! It's impossible to get in contact with you BEFORE Updating! #damn# - this is killing a lot of my time...!!!
I want my domain oxygen-clinic.com points on oxygen-clinic.moonfruit.com and I NOW WANT to enter DNS manually - HOW THIS WOULD BE POSSIBLE?I like your tool, but don't like missing tutorial vids and missing contact possibilities for upcoming clients. That's bad! Please get in contact with me : firstname.lastname@example.org - if you're interested to offer better services, as we have more sites to launch. Without your answer I'll delete the trials until now, looking for a more easy hoster...
Hi,Thanks for your comments. We're aware of the issue with the re-captcha, although it's not affecting all browsers (I believe Internet Explorer is the one that's causing the most problems with it). Your domain name is not hosted with us though, so if you need to update its DNS you would have to contact your registrar. We have some video tutorials and more will be coming out very soon. At the moment they are only on Vimeo but we will be adding them to the Help section, on the site and most likely within the sofware, at a later stage.HTHAntoine
Sorry Antoine - you didn't get me. WHAT do I have to enter in 'DNS' at network-solutions (regsitrar of oxygen-clinic.com) to use for that domain my design at oxygen-clinic.moonfruit.com? I just need the DNS linking to my design themplate AT YOURS to enter at NETWORKSOLUTIONS.
Nobody uses Internet Explorer anymore. CHROME shows the problem with your CAPTCHA!
I saw already a lot people had problems with this - wouldn't you like to optimize your customer support - by handing out real email-adresses please???
I mean if you're not interested in customer dialogs directly - just let me know - we can find another provider understanding us.
To link your domain name to your website, please consult: http://support.moonfruit.com/entries/474738-can-i-use-my-own-domain-name-with-my-site.
I need my Domain releasing to Wix.com. My domain names are MrIanSwales.com and Ian-Swales.com. I need the pointing to these thew following servers
Please can you help on the query above. I am not paying to upgrade to post a new thread... Thanks Ian
Ticket Ref #2012043001001251 Thanks
It would be best for us to release the handle that contains your domains to Gandi - you can then log into their site and change the settings as required. This is a non-reversible change, so we'll just need you to confirm that you want us to go ahead.
FYI - you only need a paid account to send a request through to Support. Any registered user can start a thread in here.
Happy for you to release the handle that would be great thanks. The the domains are MrIanSwales.com and Ian-swales.com. Thanks Ian
You actually have a few other domains on that handle, which would also have to be released - is this ok? I should point out that the change is an administrative one, so the current setup of site associations and mailboxes won't be affected.
Thanks Gary, release them all that's fine.
Not a problem - I have released the handle now, so login instructions will be with you shortly.
Hi Can you release my domain http://www.playthebritishfield.co.uk/
Hi Aprilebowden,Actually, that domain hasn't transferred in to us yet. We have canceled the transfer process and the domain is still with the original registrar.
Hello, could you release my domain http://www.channelmeats.co.uk to Gandi please?
Your handle has been released - you will shortly receive an email containing login instructions for Gandi's site.
Hello can I set the 'nameservers' on my domain instead of a full transfer? The reason I ask is because my domain is locked for transfer for 60 days so in the short term I could change the namservers and configure the site at Moonfruit. Is this even possible using Moonfruit?
I can see that your support ticket has been responded to - I'd recommend replying to that.
Support Software by Zendesk