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[FIXED] Sites not loading

Gary
posted this on August 26, 2011 12:22

12:45: Service has returned to normal. We experienced a short spike of high load on one of our services which had a cascading effect, causing a backing up of requests. We have made configuration changes to try to mitigate this happening again in future.

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Hi all,

We're having a problem with the loading of sites are the moment, but our Sysadmin team are working on it now. We hope to have it resolved shortly, but please accept our apologies for the inconvenience.

Gary

 

Comments

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prestonpool

Hi


Still having problem getting the website to load up. Home page works and I can login to edit but other pages dont load up. Any ideas?

 

Simon

www.prestonanddistrictpool.com

August 28, 2011 10:29
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mythaiblog

My site loads, and I click 'EDIT SITE" but it wont go into EDIT mode.

denzilsandra

August 28, 2011 15:18
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lotusleaf

I'd been working on a number of my sites this afternoon, and then suddenly I got a problem which I've never had before.  When I entered the site in edit mode, the toolbar (Advanced) appeared across the top of the site, like a header.  I tried changing to Basic and New, but couldn't access the latest tools.  I logged out, cleared History, cache and cookies, then tried again.  I tried a number of sites and it happened on all of them.  So now I can't finish updating the rest of my sites.  Really fed up.

August 29, 2011 15:19
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lotusleaf

^ So when I logged back in again after a break, I got the toolbar back... but I noticed that one of my sites had lost its favicon.  I've mentioned this before.  So I went to My Files to try inserting it again (although this hasn't worked before, I've had to upload from scratch again)... and discovered that ALL my image files had disappeared.  I tried opening and closing, logging off and logging in, refreshing... they were still missing.  I've been back to it after a break, and now they've re-appeared.  I've never had so many problems as I'm having these days with moonfruit bugs.  They all seemed to start when the blog was added.  As a re-seller, I've invested a lot of time and effort in trying to make the most of moonfruit, but at the moment, I'm wasting so much time on it and it's tremendously frustrating. 

August 29, 2011 18:56
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lisakelly2010

still unable to lauch a new website???

August 30, 2011 05:32
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Gary
Moonfruit

Hi all,

prestonpool: Can you let me know which pages aren't loading, and what you see instead?

denzilsandra: It sounds like your login session has been lost; clearing your cookies should fix this.

lotusleaf: Can you confirm what browser you are currently using, and what site has lost its images?

lisakelly2010: Can you let us know how far into the process you are getting, and what error message you see?

Thanks,

Gary

August 30, 2011 10:16
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xclusivemillionairematch

Hi, I am also having problems with my site loading.

I have only set up  my account and site today and while i am logged in everything looks fine, however when i log out or search it from another computer/mobile phone etc it only loads my home page.

so to clarify none of the pages load excpet my home page.

 

why is this, can it be fixed?

 

Thanks, Sarah.

August 30, 2011 15:35
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xclusivemillionairematch

ahhh i have just realised...they will load but only if i press the refresh button everytime i select a new page....but obviously people searching my site will not realise this and assume it is blank :/

 

Sarah.

August 30, 2011 15:43
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Gary
Moonfruit

Hi Sarah,

You shouldn't need to refresh the page for it to load in normal use, so something is wrong here. Can you let me what browser and Flash version you were using when this happened?

Thanks,

Gary

August 30, 2011 16:53
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prestonpool

Hi

Just got home from work an hour ago. The site worked on and off through the day when accessing from work. Typically the home page loads but does not let any other pages load. I just get a black screen. I have just spent the last 45 mnutes trying to log-in to the site. I couldn't even get in via the moonfruit site. Maybe you were doing an update because it has just let me in to do an update and also to be able to reply to your mail.

Must admit, the first 6 months of time with moonfruit have been brilliant but the last month has been horrible. Please do not forget that I am a fully paying customer on the MAX plan and not on a free site and the level fo frustration has been painful since the Blog was issue and then the new file manager upload.

Really hope that this all gets sorted soon as I love the software but cannot keep beig mucked around. The New File upload manager, which has removed the File Replace option, has already made my daily website updates around 30 mins longer than it used to be!

The last 5 minutes, the site fully works, I hope the end of the tunnel is in sight!

Simon

August 30, 2011 19:50
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lotusleaf

Hi Gary, I've got the images back now so I might as well move on.  Re your question though, I normally use Firefox 6.0, but sometimes use Safari 5.1.  Flash is 10.3.183.7. 

August 31, 2011 09:05
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Gary
Moonfruit

Hi prestonpool,

I see that Support have replied to the ticket you submitted for this. To avoid crossing of wires, it would be best if you reply to that ticket if the problem occurs again.

HTH,

Gary

August 31, 2011 10:12
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lisaford22

Hi, I can't get my site to load - it says unavailalbe and can't log in on your website, also when I look on my andriod it just has a black site with no photos... sorry maybe doing somethign really stupid...

August 31, 2011 10:45
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lisaford22

Sorry, seemed to be short glitch now working - still struggling with the andriod view on mobile - is there a setting I need to fix?  Thanks for any help you can offer...

August 31, 2011 10:47
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Gary
Moonfruit

Hi,

I think I can see the problem here. The mobile HTML does not currently display shapes - because your images are the background to shapes, they do not get shown.

You can work around this by adding the images directly to the page, and resizing accordingly, but I will ask our Development team to look into the possibility of having shapes with images displayed on the HTML.

HTH,

Gary

August 31, 2011 14:02
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lisaford22

Thanks that would be great if they could as I just used the template as it was set up and inserted the images where it said they were to go and where the template displayed them at, so I did assume it would work, or I may have chosen a different template - it would be a huge job for me to change all this now after working on it all week.

I look forward to further news and thanks for responding Gary.

Lisa

August 31, 2011 14:21
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renatepohl

My site is also not loading today. I've had it since 2006, and this is the first time I've experienced this.

August 31, 2011 16:02
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Gary
Moonfruit

Hi,

Your site seems to be loading fine for me. Can you let me know what URL you are entering, and what error message you see?

Thanks,

Gary

August 31, 2011 16:54
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renatepohl

Seems to be working now! Whaever the hiccup was, it has gone. Cheers.

August 31, 2011 21:11
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byline

Help, I can't get in to edit my site. seems like other people have had the same problem recently

September 04, 2011 15:00
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Gary
Moonfruit

Hi byline,

Apologies for the delay - Support should be responding to your ticket shortly.

HTH,

Gary

September 05, 2011 10:18