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pricehopper
asked this on July 27, 2011 11:28

I get the above message and submitted a ticket on Monday evening (25/7/11)

I have had one response from moonfruit at 16.14 the following day stating that the most recent site restore point is from 17th May.

Strangely I can still see my site in edit mode and it is up to date as per the last time I saved any changes (i.e. 26/7/11)

This does not make any sense to me.

I have also not had any further response from moonfruit and my site has now been unavailable for over 40 hours which is ridiculously unacceptable.

Does anyone have a customer support / complaints telephone number?  Despite repeated requests for assistance and information no-one has followed up with me.

Definitely agree with the general feeling on this place that moonfruit really needs to up its game regarding support / customer services.

 

Comments

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Gary
Moonfruit
Check Answer

Hi pricehopper,

I am sorry that you feel you aren't receiving an appropriate level of Support. I can see that your ticket has been replied to again, to confirm that your site is affected by a bug - a fix for this has been issued, and it will be rolled out within the next couple of hours. 

HTH,

Gary

July 27, 2011 13:05
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pricehopper

Thanks Gary - are you also able to answer some of the other questions in my ticket that remain unanswered?

Regards,

Steve

======================

1) Why can my remaining sites be seen but not playnetball.com?
2) Why can I see the site in edit mode but not in user mode?
3) When will my site be back online
4) what sort of compensation will I be getting for lost business / additional resource required to field customer queries / complaints about the site not being available.
5) Is the option to restore to a previous point still available?
6) Where can I get information about Moonfruit downtime ?

Please provide me with a postal and dedicated email address to which I can make a formal complaint

July 27, 2011 13:46
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Gary
Moonfruit

Hi,

This is being dealt with in the ticket, to stop replies being spread between there and here - you will receive a reply shortly.

HTH,

Gary

July 27, 2011 14:32
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nikkinix2368

Hi

I am new to moon fruit, and I have had this same message all day.  Can this be resolved, as I cannot get started as yet....  Thank you

January 23, 2012 21:04
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Gary
Moonfruit

Hi,

I can see you have a support ticket open - you will receive a reply through this shortly.

HTH,

Gary

January 24, 2012 10:16
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