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PlannedDoneNot planned

Phone Support

t18creative
suggested this on April 06, 2011 09:50

Phone support would be really great, although I understand you probably don't have enough staff!

 

Comments

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paulrayfield

ME TOO - In the long run it may mean that problems get solved quicker and you don't go round in circles !

October 01, 2011 12:53
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Gary
Moonfruit

Hi,

I'll mark this as 'Planned', but I don't want to give any sort of timescale at the moment. We don't currently have the staff numbers required, as t18creative correctly pointed out, but we are looking at the possibility of providing some kind of real-time support, even if it isn't telephone-based.

HTH,

Gary

October 03, 2011 10:58
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lakeside3

Could somebody please provide me with a telephone number and an email address because I need to update my website but it seems I DO NOT have authority to make changes!

November 07, 2011 16:40
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Gary
Moonfruit

Hi,

I'm afraid we don't currently offer phone support, but there are other ways to get in touch with us. You can start a new thread in the Forum - the General or Help from Site Leaders forums are most appropriate - or you can send us a ticket.

HTH,

Gary

November 08, 2011 11:03
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mrsamshrem

Whats the turnaround on ticket responses?

December 23, 2011 13:46
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Gary
Moonfruit

Hi,

We aim to respond to tickets within 24 hours, but are generally well inside this at the moment.

HTH,

Gary

December 23, 2011 14:34
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chriscrowe

Please help, do you ahve phone support yet?

 

Thanks

February 01, 2012 18:51
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Gary
Moonfruit

Hi,

I'm afraid we do not currently offer it.

HTH,

Gary

February 03, 2012 11:37
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nerry01

Moonfruit trying to respond to client's needs is like NASA trying to control a remote vehicle on another distant world - the time delay makes things impossible.   If ever there was a case for not doing things on a budget, this is it - life this tough just isn't worth it.    Sorry, the Moonfruit corporate 'vision' of client service truly sucks. Buyer beware!!  Pay a little extra and have it done properly, that would be my advice.

April 03, 2012 12:09
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tayoa10

hello Gary,

 

I am desperate for some contact as all mailboxes connected to our websites are completely down at the moment. My account username is tayoa10. I have put in 2 differentquery  tickets on this issues as the problem gets progressively worse, but 48 hours after, my tickets statusses says they are still waiting to be assigned to a helpdesk operators. please help all emails sent to us bounce back and we cant send emials either. This is not good for business.

June 20, 2012 08:18
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Gary
Moonfruit

Hi,

I see that your ticket has been responded to now - please send any replies back through that, to avoid confusion.

HTH,

Gary

June 20, 2012 11:23
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fusionacademy

Im still waiting for someone to respond my username is fusionacademy

July 06, 2012 08:56
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Gary
Moonfruit

Hi,

Your support ticket was replied to on the 5th - if you haven't seen the mail, I'd suggest checking your Junk folder.

HTH,

Gary

July 06, 2012 11:21
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filledwithlove

I have just moved my domain name to Moonfruit! Big mistake!!! This is ridiculous...waiting over 24 hours for urgent support! This is extremely frustrating! Only moved as part of a package through my business account, but this is making me want to pull my hair out! 

 

VERY FRUSTRATED!  Even if you can't get a phone line, real time webchat would help! 

July 14, 2012 14:48
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nevopartnership

Please Please Please Please can someone reply to my urgent ticket. I have clients trying to reach me by e-mail...which is not working. I bought this account through Barclays, I am not expecting miracles, but just an e-mail would be great! 171891 is our ticket number.

July 20, 2012 11:11
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thecraftybarm
I'm waitin too - my site has expired and I raised a ticket 2.5 days ago and still no reply - I can't run my business this way and god knows how Moonfruit can think its acceptable, I've waited 3 days in the past!! Ticket no. 172039. Can't fin a no. For the new telephone support either - live chat would be a start!
July 22, 2012 07:56
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gethenchceo

I need my domain name transferred asap... I received my ticket number on 30th July (#173434) & the matter still hasn't been resolved... Can any of the moonfruit staff please deal with the matter urgently as I can not run my business properly unless I transfer & host the domain 

Thank you

August 03, 2012 10:09
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